Service
Shipping & Returns
Everything you need to know about your order.
Delivery and shipping costs
Delivery: Germany 3–5 working days; Austria 2–5 working days, including processing (Monday to Friday, excluding public holidays), after the contract is concluded or, for advance payment, after payment is received.
Germany and Austria: €3.55 shipping. Free shipping on orders of €45 or more.
We ship with DPD. The displayed product prices include statutory VAT.
If you have any questions regarding a specific delivery address or an existing order, please write to us at info@finxful.com.
Payment
You can see the available payment methods at checkout. The total costs applicable to your order will also be displayed there.
Returns and Cancellations
The deadlines, requirements, and consequences of a withdrawal are described in our cancellation policy. You can also find a sample withdrawal form there.
In the event of a damaged or defective delivery, please contact us with your order number and a description of the problem. Your statutory rights remain unaffected.
Read the cancellation policy